Return and Refund Policy

Last updated: 28 October 2026

At Orbify, operated by Parmar Ecomet Ltd, we aim to provide a reliable and satisfactory shopping experience. If you are not satisfied with your purchase, please contact our customer support team for assistance.

1. Returns and Cancellations

Customers purchasing online have the right to cancel eligible orders within 14 days of receiving their goods, without providing a reason. After notifying us of cancellation, customers have a further 14 days to return the goods.

To request a return or cancellation, email sujalparmar2004@gmail.com with your order number and details of your request.

2. Condition of Returned Items

Please take reasonable care of items while inspecting them. Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

Original packaging and accessories should be included where reasonably possible. Missing packaging will not automatically remove your statutory rights.

3. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incomplete or different from what you ordered, contact us at sujalparmar2004@gmail.com with your order number and a description of the issue. Photographs may help us assess the issue more quickly.

We will review your request and provide an appropriate remedy in accordance with applicable consumer law. We will cover return costs where required by law.

4. Damaged During Shipping

If your product arrives damaged during shipping, please email sujalparmar2004@gmail.com with your order number and clear photographs showing the damaged product and its packaging.

Once we review and confirm the damage, we will arrange to ship a replacement product at no additional cost to you. You will not be required to pay additional shipping charges for an approved replacement.

This process does not limit any statutory rights you may have to a refund or other remedy under applicable consumer law.

5. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for direct return shipping costs where this has been communicated before purchase and is permitted by law.

For faulty, damaged, incorrect or misdescribed items, we will cover return costs where required by law.

Please contact us before returning an item so we can provide the appropriate return instructions.

6. Refund Processing

Refunds will be processed within the timeframes required by applicable law.

For eligible cancellation requests, refunds will generally be issued to the original payment method. The time taken for funds to appear in your account may depend on your payment provider or bank.

Where a customer lawfully cancels an online order, the applicable standard delivery charge will also be refunded. Additional charges for premium delivery options may be excluded to the extent permitted by law.

7. Order Processing and Delivery

Orders are typically processed within 1–2 business days. Delivery is estimated at 5–7 days after dispatch, subject to the destination and shipping conditions.

If you wish to cancel an order before dispatch, contact us as soon as possible. We will attempt to stop fulfilment where possible.

If an order has already been dispatched, the applicable cancellation and return procedure will apply. This does not affect your statutory cancellation rights.

Delivery estimates are not a restriction on any rights you may have if an order is delayed or fails to arrive.

8. Refund Eligibility and Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited. Your statutory rights relating to faulty, unsafe, misdescribed or otherwise non-conforming goods remain unaffected.

Certain goods may be subject to legal exceptions to cancellation rights, depending on their nature and circumstances. Any applicable exception will be assessed in accordance with the law.

9. Contact Information

Trading name: Orbify

Legal business name: Parmar Ecomet Ltd

Email: sujalparmar2004@gmail.com

Website: https://orbify.shop

For all return, cancellation or refund enquiries, please email us with your order number so we can identify your purchase and assist you.