Shipping Policy

Last updated: 28 October 2026

At Orbify, operated by Parmar Ecomet Ltd, we aim to ensure that your orders are processed and delivered as smoothly as possible. Please review our shipping policy before placing an order.

1. Order Processing Time

Orders are typically processed within 1–2 business days after purchase. Processing includes order verification and preparation for dispatch.

Business days exclude weekends and public holidays. Processing may occasionally take longer during busy periods or due to unforeseen circumstances.

2. Shipping and Delivery Times

Our estimated delivery time is 5–7 days after dispatch. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures where applicable, and other circumstances beyond our control.

Delivery estimates are not guaranteed dates. If your order is significantly delayed, please contact our customer support team for assistance.

3. Order Tracking

Where tracking information is available, it will be shared with customers once their order has been dispatched. Tracking updates may take some time to appear in the shipping carrier's system.

Customers are responsible for providing accurate shipping details when placing an order.

4. Shipping Address

Please ensure that your shipping address, contact details, and other delivery information are accurate and complete at checkout.

If you notice an error, contact us as soon as possible at sujalparmar2004@gmail.com. We will attempt to update the details before dispatch, but changes cannot be guaranteed once an order has been shipped.

5. Delayed, Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at sujalparmar2004@gmail.com with your order number.

We will review the order status and available tracking information and work to resolve the issue. If an order is lost or fails to arrive, we will provide an appropriate resolution in accordance with applicable consumer law.

6. Damaged Deliveries

If your order arrives damaged, please email sujalparmar2004@gmail.com with your order number and clear photographs of the damaged product and packaging.

We will review the information and arrange an appropriate remedy, including a replacement where appropriate. This process does not limit your statutory consumer rights.

7. Customs and Import Charges

For international deliveries, customs duties, import taxes, or other charges may apply depending on the destination and applicable regulations. Where such charges may apply, customers should review the relevant requirements before ordering.

Any responsibility for these charges will be determined in accordance with applicable law and the information provided at checkout.

8. Contact Information

For shipping questions, delivery updates, or order assistance, please contact us:

Trading name: Orbify
Legal business name: Parmar Ecomet Ltd
Email: sujalparmar2004@gmail.com
Website: https://orbify.shop

Please include your order number in all shipping enquiries so we can assist you efficiently.

Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded or limited.